Please reach me at info@oleandesignco.com if you cannot find an answer to your question.
No.
All deposits are non-refundable as it is my way of securing your spot in the queue, scheduling in proper time to dedicate to your project and also ensuring you are committed to moving forward.
As a result, I turn away others for your reserved time slot, so if you back out of the project you may leave an empty spot that could have been given to another client.
Yes.
You must have all content ready to go by our agreed upon start date. This may include (but is not limited to) page text and imagery for a website project, branding ready for social templates, or your business name and identified ideal target audience for branding design.
If you pay your deposit to book your spot but then do not complete your project homework or do not commit to having your content ready to go, you will be bumped to the next available spot and required to pay an additional 50% rescheduling fee to re-book your project back in.
Yes.
Payments are broken into two parts. There is a 50% non-refundable deposit that needs to be paid up front in order to secure your booking, and the 50% remainder that can be paid on the end date OR when the project is complete (whichever comes first).
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